CUMMING, GA – Sawnee Electric Membership Corporation (Sawnee) announced today that it has been ranked highest in customer satisfaction among electric cooperatives by the J.D. Power 2024 Electric Utility Residential Customer Satisfaction Study.  The study is based on J.D. Power’s research throughout the entire nation and awards Sawnee EMC with the highest customer satisfaction standards among electric cooperatives. Sawnee received a score of 806 out of a possible 1,000.  Additionally, Sawnee EMC was ranked #1 in the study segments of “Power Quality and Reliability”, “Corporate Citizenship”, “Billing and Payment" and “Customer Care”.

“This is a great honor to all of the dedicated people who come to work each day at Sawnee with a common goal in mind, and also for the 176,000 members who have entrusted us to meet their energy needs and serve their community,” states Michael A. Goodroe, President and CEO of Sawnee.  “This speaks volumes about our staff’s commitment to always putting our members needs first,” he adds.

This is not the first time that Sawnee EMC has been recognized by J.D. Power. The member-owned electric cooperative, headquartered in Cumming, was honored by J.D. Power four (4) other times - in 2013 for Customer Satisfaction among Midsize Utilities in the South and was ranked Highest in Customer Satisfaction among electric cooperatives in 2018, 2020 and 2022. 

"We are so pleased and excited to win this prestigious award; the fact that our members appreciate how we serve them and how we do business as their cooperative makes it all worthwhile,” states Blake House, Vice President of Member Services.  Mr. House adds, “Yes, we supply electricity, but we do so much more than just that.  We want our members to see value in the service we provide.  Customer service is ingrained in everything we do, and we are proud that this honor is based upon the direct feedback from our members.”

Sawnee EMC is focused on providing exceptional customer service and is committed to delivering reliable electricity while serving its members with innovative products and services, such as customizable “billing alerts”, a solar renewable energy credit program, and more. 

For more information about Sawnee’s products and services visit www.sawnee.coop, call its Customer Call Center at (770) 887-2363, or email customerservice@sawnee.coop.

About Sawnee EMC
Sawnee Electric Membership Corporation is an electric distribution cooperative headquartered in Cumming, Georgia. Sawnee serves electricity to approximately 200,000 accounts in seven (7) counties of greater north Georgia. Sawnee’s total assets exceed $881 million, with energy sales of 3.7 billion kWh and annual revenue of approximately $441 million. With a team of approximately 375 dedicated professionals and over 12,006 miles of distribution line, Sawnee always stands ready to meet the needs of its members-owners. SEMC strives daily to live up to their motto…

“At Sawnee EMC, We’re More Than Electricity, We’re Service”.

_{This institution is an equal opportunity provider and employer}