CUMMING, GA – Sawnee Electric Membership Corporation (Sawnee) announced today that it has been ranked highest in customer satisfaction among electric cooperatives in the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study. The study is based on J.D. Power’s research throughout the entire nation and awards Sawnee EMC with the highest customer satisfaction standards among electric cooperatives. Additionally, Sawnee EMC was ranked #1 in dimension of performance in the areas of “Safety and Reliability”, “Problem Resolution”, “Ease", “People”, “Trust” and “Information Provided”.

“This is a great honor to all of us who call Sawnee EMC home; for the dedicated people who come to work each day with a common goal in mind – serving the 180,000 members who have entrusted us to meet their energy needs and serve their communities reliably and affordably,” states Michael A. Goodroe, President and CEO of Sawnee.  “This speaks volumes about the commitment of our Board of Directors and staff to always put our members needs first,” he adds.

This is not the first time that Sawnee EMC has been recognized nationally by J.D. Power.  The member-owned electric cooperative, headquartered in Cumming, was honored by J.D. Power five (5) other times - in 2013 for Customer Satisfaction among Midsize Utilities in the South and was ranked Highest in Customer Satisfaction among electric cooperatives in 2018, 2020, 2022 and 2024. Sawnee has been best in class for three out the last four years. 

“We are so excited to win this prestigious award; to be recognized nationally is great, but the fact that our members appreciate how we serve them, and how we operate on a daily basis as their trusted energy provider makes it all worthwhile,” states Blake House, Vice President of Member Services.  Mr. House adds, “Yes, we supply electricity, but we do so much more than just that.  We want our members to see tangible value in the services we provide. Pleasing the member is ingrained in everything we do, and we are proud that this honor is based upon the direct feedback from our members.”

For more information about Sawnee’s products and services visit www.sawnee.coop, call its Customer Call Center at (770) 887-2363, or email customerservice@sawnee.coop.

About Sawnee EMC

Sawnee Electric Membership Corporation is an electric distribution cooperative headquartered in Cumming, Georgia. Sawnee serves electricity to approximately 203,540 meters in seven (7) counties of greater north Georgia. Sawnee’s total assets exceed $1 billion, with energy sales of 3.7 billion kWh and annual revenue of approximately $450 million. With a team of approximately 390 dedicated professionals and over 12,542 miles of distribution line, Sawnee always stands ready to meet the needs of its members-owners. SEMC strives daily to live up to their motto…

“At Sawnee EMC, We’re More Than Electricity, We’re Service”.

_{This institution is an equal opportunity provider and employer}