(CUMMING, GA) – Sawnee EMC was recently recognized by Touchstone Energy® as a member cooperative that received one of the top 5 American Customer Satisfaction Index (ACSI®) scores for energy utility services among all cooperatives participating in measurement for Touchstone Energy in the third quarter of 2024. In Q3 (2024), Sawnee EMC received an ACSI score of “94” on a 100-point scale.1 Sawnee EMC’s score is higher when compared to publicly measured cooperative utility scores reported in the syndicated 2024 ACSI Energy Utility Study and places Sawnee EMC 20 points higher than the average investor-owned utility score of 74, 19 points higher than the average municipal utility score of 75, as well as 16 points higher than the average cooperative utility score of 78.
About Sawnee EMC
Sawnee Electric Membership Corporation is an electric distribution cooperative headquartered in Cumming, Georgia. Sawnee serves electricity to approximately 200,000 accounts in seven (7) counties of greater north Georgia. Sawnee’s total assets exceed $881 million, with energy sales of 3.7 billion kWh and annual revenue of approximately $441 million. With a team of approximately 375 dedicated professionals and over 12,006 miles of distribution line, Sawnee stands ready at all times to meet the needs of its members/owners. SEMC strives daily to live up to their motto…
“At Sawnee EMC, We’re More Than Electricity, We’re Service”.
This institution is an equal opportunity provider and employer
1 Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data provided by [ABC COOPERATIVE], collected between [DATA COLLECTION PERIOD]. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.