(CUMMING, GA) – Sawnee EMC recently received an exceptional score based on customer ratings analyzed by the American Customer Satisfaction Index (ACSI®), a national group who measures customer satisfaction across multiple industries throughout the entire United States.* For 2025, Sawnee EMC received an ACSI score of 94 on a 100-point scale. Energy utility related ACSI scores compiled by Touchstone Energy recognized that Sawnee EMC received the highest score during the 2nd Quarter of 2025.
This year’s ACSI data demonstrates that Sawnee EMC continues to remain at the top with regard to overall customer satisfaction among participating Touchstone Energy cooperatives. Sawnee EMC’s score is higher when compared to publicly measured cooperative utility scores reported in the syndicated ACSI Energy Utility Study. This places Sawnee EMC 20 points higher than the average investor-owned utility score of 74 and 19 points higher than the average municipal utility score of 75.
As a not-for-profit electric cooperative, Sawnee EMC operates such that its actions are meant solely in the best interest of its member-owners; and the electric cooperative business model allows Sawnee EMC’s staff and Board of Directors to make member satisfaction a top priority. To that end, Sawnee EMC celebrates its 87th anniversary on July 16, 2025 and keeps its mission of providing members with reliable and safe electric service, at competitive prices.
Michael A. Goodroe, Sawnee EMC President and CEO, states, “This year’s ACSI score provides a unique benchmark for us and our members and is a great measure of our members overall satisfaction with us as their cooperative. Our score further demonstrates that the Sawnee EMC staff works with one goal, to serve the members and provide them great service every day. We strive to accomplish these goals with one of our greatest assets - our knowledgeable staff and their dedication to member satisfaction.”
Questions about this press release can be directed to Mandy Love, Director of Marketing, at 678-455-1579 or via email at mandy.love@sawnee.coop.
* Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data provided by Sawnee EMC, collected between 5/1/25 and 5/30/25. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.
About Sawnee EMC
Sawnee Electric Membership Corporation is an electric distribution cooperative headquartered in Cumming, Georgia. Sawnee serves electricity to approximately 200,000 accounts in seven (7) counties of greater north Georgia. Sawnee’s total assets exceed $881 million, with energy sales of 3.7 billion kWh and annual revenue of approximately $441 million. With a team of approximately 390 dedicated professionals and over 12,006 miles of distribution line, Sawnee stands ready at all times to meet the needs of its members/owners. SEMC strives daily to live up to their motto…
“At Sawnee EMC, We’re More Than Electricity, We’re Service”.
This institution is an equal opportunity provider and employer.