(CUMMING, GA) – Sawnee EMC recently received an exceptional score based on customer ratings analyzed by the American Customer Satisfaction Index (ACSI®), a national group that measures customer satisfaction across multiple industries throughout the United States.* For 2026, Sawnee EMC received an ACSI score of 94 on a 100-point scale. Energy utility related ACSI scores compiled by Touchstone Energy recognized that Sawnee EMC received the highest score during the 2nd Quarter of 2026.

This year’s ACSI data demonstrates that Sawnee EMC continues to remain at the top with regard to overall customer satisfaction among participating Touchstone Energy cooperatives. Sawnee EMC’s score is higher when compared to publicly measured cooperative utility scores reported in the syndicated ACSI Energy Utility Study. This places Sawnee EMC 22 points higher than the average investor-owned utility score of 72 and 20 points higher than the average municipal utility score of 74.

As a not-for-profit electric cooperative, Sawnee EMC operates such that its actions are meant solely in the best interest of its member-owners; and the electric cooperative business model allows Sawnee EMC’s staff and Board of Directors to make member satisfaction a top priority. To that end, Sawnee EMC will celebrate its 88th anniversary on July 16, 2026 and keeps its mission of providing members with reliable and safe electric service, at competitive prices.

Michael A. Goodroe, Sawnee EMC President and CEO, states, “This year’s ACSI score provides a unique benchmark for us and our members and is a great measure of our members’ overall satisfaction with us as their cooperative. Our score further demonstrates that the Sawnee EMC staff works with one goal: to serve the members and provide them great service every day. We strive to accomplish these goals with one of our greatest assets — our knowledgeable staff and their dedication to member satisfaction.”

Questions about this press release can be directed to Mandy Love, Associate Vice President of Member Services, at 678-455-1579 or via email at mandy.love@sawnee.coop.

_{* Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data provided by Sawnee EMC, collected between 5/1/26 and 5/30/26. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.}
 

About Sawnee EMC 

Sawnee Electric Membership Corporation, a five-time J.D. Power recipient for best in customer satisfaction, is an electric distribution cooperative headquartered in Cumming, Georgia. Sawnee serves electricity to approximately 203,646 meters in seven (7) counties of greater north Georgia. Sawnee’s total assets exceed $1 billion, with energy sales of 3.7 billion kWh and annual revenue of approximately $450 million. With a team of approximately 405 dedicated professionals and over 12,542 miles of distribution line, Sawnee always stands ready to meet the needs of its members-owners. SEMC strives daily to live up to their motto…

“At Sawnee EMC, We’re More Than Electricity, We’re Service”.

_{This institution is an equal opportunity provider and employer.}